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How We Handle Your Information

We built our privacy approach around what Bangladesh players need: clear data handling, account security you can check, and straightforward contact when you want to update or remove information. Your personal details stay with us, not shared with third parties for marketing.

Account data protectedNo third-party marketingWithdrawal verification onlyContact support anytimeClear data requests
Misjav How We Handle Your Information
POLICY CONTACT

Reach Us About Your Data

Questions about what we collect, how we store it, or how to request changes? Our support team handles privacy inquiries through the same channels you use for account help. Live chat is the fastest path during active hours; email works for detailed requests or document attachments.

Live Chat Open the chat bubble in your account dashboard or lobby footer and ask about data access, deletion requests, or what information we hold.
Email Support Send privacy requests or data inquiries to our support email listed in the account contact section. Include your registered phone number or account ID so we can verify your identity before discussing personal information.
Account Settings Check the privacy tab inside account settings to review what data categories we store, update your communication preferences, or disable optional tracking features. For full data deletion or export requests, contact support directly since those actions require manual verification.
DATA HANDLING

How We Protect Your Information

We separate payment data from account profiles, encrypt wallet credentials during bKash, Nagad, Rocket transactions, and restrict internal access to personal information. Session cookies keep you logged in; analytics cookies track lobby navigation without identifying you personally. You can clear cookies anytime or disable optional tracking in account settings.

Payment Encryption

When you deposit via bKash, Nagad, or Rocket, we encrypt the transaction flow between your wallet app and our payment gateway.

Cookie Use

Session cookies maintain your login state and language preference. Analytics cookies track which game categories get opened most, helping us organize the lobby. We do not use advertising cookies that follow you across other sites.

Data Retention

Active accounts keep full history for transaction records and support reference. If you close your account, we archive the minimum data required under financial regulations, then delete the rest after the retention period ends.

Access Requests

You can request a copy of your data, ask us to correct outdated information, or submit a deletion request through support.

Common Data and Privacy Questions

We collect your phone number or email for login, your chosen username, and payment details when you add bKash, Nagad, or Rocket as a deposit method. Device type and session logs help us troubleshoot login issues and prevent duplicate accounts.

We do not sell or share your personal information with advertisers or marketing networks. Payment processors see the transaction details needed to clear your bKash, Nagad, Rocket deposits, but they do not receive your full account profile or game activity.

Contact support via live chat or email with your account ID or registered phone number. We verify your identity, then send a data export file or process the deletion request within a few business days, depending on the scope.

We archive transaction records and compliance logs as required under financial regulations, then delete non-essential data like session history and preference settings after the retention period. You can request early deletion where local law permits it.

Yes. Go to account settings, open the privacy tab, and disable optional tracking. Session cookies that keep you logged in will still run, but we will stop collecting lobby navigation and game preference data from your account.

We encrypt wallet credentials during the deposit and withdrawal flow. Your PIN and full account number never reach our servers; only a masked reference and transaction ID are stored for verification. Payment data stays separate from your game history and profile details.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.